Refund policy

Remember:

Variations in color may occur due to monitor settings. Oregon Sunstone colors vary greatly making it nearly impossible to ensure color matching.

Return & Exchange Rules Summary

  • ✅ Returns & Exchanges accepted within 30 days from delivery

  • 🚚 Customer is responsible for return shipping

  • 💰 No restocking fees

  • 🚫 Final sale items are not eligible for return

  • ✨ Customized jewelry is non-returnable

Exchange Policy:

We want you to love your jewelry. If you’d like to make an exchange instead of a return, we’re happy to help!

  • Exchanges are accepted within 30 days of delivery.

  • Items must be unworn, in original packaging, and in resell able condition.

  • To request an exchange, please contact us at 📧 Email: info@sunstonestore.com
    📞 Phone: (541) 389-2901 with your order number and the item you’d like to exchange.

  • Once your exchange is approved, we’ll provide instructions for returning the original item and sending out your replacement.

Return Policy:

At The Sunstone Store, we’re committed to making your experience truly exceptional. Each piece is thoughtfully handcrafted and carefully represented online. Please note that some variation in color, tone, or size may occur due to monitor settings or the natural uniqueness of Oregon Sunstone.

How to Request a Return

If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your item to request a return authorization:

📧 Email: info@sunstonestore.com
📞 Phone: (541) 389-2901

Returns must be approved before being sent back. Unauthorized returns may not be eligible for refund.

Condition of Returned Items

Returned items must be:

  • In original, unworn condition

  • Returned in original packaging (if possible)

Once received and inspected, we will confirm eligibility and issue your refund. A confirmation will be sent via email.

Custom & Personalized Jewelry — Non-Returnable

Jewelry that has been customized or altered specifically for a customer is considered a custom order and is not eligible for return or exchange.

This includes:

  • Rings that have been sized or resized to a customer's requested size

  • Jewelry made with a customer's choice of metal, Oregon Sunstone color, or other special specifications

  • Jewelry designed or created using customer-supplied gemstones

  • Special-order or personalized jewelry made specifically for the customer

Please be certain of your selections and ring size before placing your order. We're always happy to answer questions and help you make the right choice before purchasing.

If there is a problem with your order, please contact us so we can help resolve it.

We're happy to answer any questions or discuss possible adjustments to ensure you're delighted with your purchase. Please don’t hesitate to reach out.