Frequently Asked Questions
What types of jewelry do you offer?
Sunstone Store specializes in a collection of natural Oregon Sunstone jewelry available in rings, earrings. bracelets and necklaces produced in gold and silver. Our offerings include elegant stud earrings available in various colors and gold settings, suitable for a wide range of occasions.
What is Oregon Sunstone?
Rare and exotic, Oregon Sunstone is the state gemstone of Oregon, known for its unique color variations and natural inclusions. It is a feldspar mineral that exhibits a range of hues, from near colorless to deep red and green, often with a captivating schiller effect that adds to its allure.
How do you ensure the sustainability of your products?
We are committed to sustainability by supporting local artisans and sourcing materials responsibly. This approach not only helps preserve the environment but also contributes to the local economy, ensuring that our jewelry is ethically produced.
What is your return policy?
Our return policy allows for returns within 30 days of purchase, provided the item is in perfect, unworn condition. Customized jewelry is non-returnable. To initiate a return, please contact us for authorization before sending the item back.
How can I contact customer support?
You can reach our customer support team via email at info@sunstonestore.com or by phone at (541) 389-2901. We are here to assist you with any inquiries or concerns.
Do you offer customization for your jewelry?
Yes, we offer customization options for our jewelry. If you have specific design ideas or wish to create a piece around a gem you provide, please contact us to discuss your requirements.
What should I do if my jewelry does not match the online images?
While we strive to represent our jewelry as accurately as possible, variations in color, tone, and size may occur due to different computer monitor settings. If you have concerns about your purchase, please reach out to us for assistance.
What are the shipping options available?
We offer USPS Shipping with tracking to ensure that your jewelry reaches you in a timely manner. Specific details regarding shipping methods and costs can be found during the checkout process on our website.